Data controller
Radialec — Thermo Tech Solutions SRL, Lange Eikstraat 46, 1970 Wezembeek-Oppem, company number BE 1008.693.201.
For any question about your data: info@radialec.be or +32 486 44 21 86.
The data we collect
When you request a quote
- your name, phone number, e-mail address, postcode, municipality and, if you give it, your address;
- the description of what you need, the service concerned, the preferred timing, the type of property;
- the photos you choose to attach;
- your contact preference and your preferred callback slot;
- where your visit came from (landing page, previous page, any advertising campaign parameters), so we know which channels bring us customers.
When you request a callback
- your name and phone number, and when you would like to be called back;
- if you give them, the topic, your message and your e-mail address (to send you the confirmation);
- the page your request was sent from and where your visit came from, as for a quote.
When you book an appointment online
The calendar on the “Book an appointment” page is provided by Cal.com. The information you enter there (name, e-mail address and other fields of the booking form) and the slot you choose are recorded by Cal.com and passed on to us to arrange the visit.
When you call us or write to us
The information you give us to arrange the visit. After a call to our business number, we note your number, the reason for the call, the follow-up (calling you back, preparing a quote, appointment made) and, if you give them, your municipality and a short note. The conversation itself is never recorded. If you write to us on WhatsApp, your messages, photos and number go through WhatsApp, which you chose to use; the pre-filled message shows the page you contacted us from.
When you browse the website
Only if you accept:
- visit statistics via Google Analytics (pages viewed, type of device, where you came from);
- if you arrive through a Google ad, the measurement of the requests it brought us (Google Ads). When you send a form, your e-mail and phone number are then passed to Google in encoded (hashed) form, to link the request to the ad. No targeted advertising.
See our cookie policy.
Why, and on what basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering your quote or appointment request | Pre-contractual steps at your request (art. 6.1.b) |
| Noting your calls to call you back or prepare a quote | Pre-contractual steps at your request (art. 6.1.b) |
| Carrying out the work, invoicing it, providing the guarantee | Performance of the contract (art. 6.1.b) |
| Keeping our accounts | Legal obligation (art. 6.1.c) |
| Measuring the website's audience | Your consent (art. 6.1.a), which you can withdraw at any time |
| Measuring how well our Google Ads perform | Your consent (art. 6.1.a), which you can withdraw at any time |
| Knowing which channels bring us requests | Legitimate interest in assessing our commercial activities (art. 6.1.f) |
We don't sell or rent your data, and we don't use it for marketing without your consent.
Who has access to it
Our technicians and our administrative team. We also use service providers that process some data on our behalf:
| Provider | Role | Location |
|---|---|---|
| Resend | Delivering quote and callback requests by e-mail, and the confirmation e-mails sent to you | United States, certified under the EU-U.S. Data Privacy Framework, standard contractual clauses |
| Zoho Mail (info@radialec.be) | Receiving and storing request e-mails | Zoho account region to be confirmed (European Union if the account is on zoho.eu) |
| Neon | Database of quote and callback requests (without the photos), of appointments booked online and of the calls we note | Data stored in the European Union (Frankfurt, Germany); Neon, LLC (United States, Databricks group), certified under the EU-U.S. Data Privacy Framework |
| Telegram | Instant alert to our technicians for each quote or callback request (copy of the request, photos included) and for each call to return | Data stored in the Netherlands (accounts opened in the European Union); company based outside the EU, represented in the EU by the EDPO |
| Google (Analytics) | Audience measurement, only with your consent | Google LLC (United States), certified under the EU-U.S. Data Privacy Framework |
| Google (Ads) | Measuring requests that come from our ads, only with your consent | Google LLC (United States), certified under the EU-U.S. Data Privacy Framework |
| Messaging, if you choose to write to us on WhatsApp | WhatsApp Ireland Limited (Ireland), transfers to the United States (WhatsApp LLC, Meta Platforms, Inc.) covered by the EU-U.S. Data Privacy Framework | |
| Cal.com | Online appointment booking | Cal.com, Inc. (United States), certified under the EU-U.S. Data Privacy Framework, standard contractual clauses |
| Vercel Inc., 440 N Barranca Avenue #4133, Covina, CA 91723, United States (vercel.com) | Website hosting | United States and other countries, certified under the EU-U.S. Data Privacy Framework, standard contractual clauses |
When data is transferred outside the European Union, these transfers are covered by the EU-U.S. Data Privacy Framework or by standard contractual clauses, depending on the provider.
How long we keep it
- Quote request not followed by any work: 24 months after the last contact.
- Calls we note (number, reason, note): 24 months after the call.
- Customer data linked to a job: for the duration of the relationship and the guarantee, then archived.
- Invoices and accounting records: for the period required by Belgian accounting and tax law.
- Google Analytics statistics: 13 months maximum for the cookies.
- Google Ads: 90 days for the ad measurement cookies.
Your rights
At any time, you can:
- access your data and get a copy;
- have it corrected or completed;
- ask for it to be erased, or for its processing to be restricted;
- object to processing based on our legitimate interest;
- receive the data you gave us in a readable format (portability);
- withdraw your consent to audience measurement, via “Manage my cookies” at the bottom of the page.
Write to us at info@radialec.be: we reply within one month. If you believe your rights are not being respected, you can lodge a complaint with the Data Protection Authority, Rue de la Presse 35, 1000 Brussels — dataprotectionauthority.be.
Security
The website is served over HTTPS, quote requests are sent encrypted and access to the data is limited to the people who need it to handle your request.
Every night, we back up the database of requests. These backups are encrypted and deleted after 30 days.
Changes
This policy may change, in particular if we add new services. The date of the last update is shown at the top of the page.